Jazz Pakistan’s Initiatives to Combat the Coronavirus Pandemic
Jazz Pakistan, the country’s leading telecom operator, has taken proactive measures to utilize its resources in handling the pandemic conditions of the Coronavirus in Pakistan. The company has engaged with the National Institute of Health (NIH) Islamabad to combat the spread of the virus and ensure the safety of its existing 60 million subscribers.
A meeting was held with the National Health Services, National Disaster Management, and the National Institute of Health to discuss the necessary measures to be taken. As a result, Jazz Pakistan has launched a public service awareness campaign to educate its customers about the virus and the necessary precautions to be taken.
Public Awareness Campaign
The campaign includes a free SMS broadcast and utilization of all other Jazz digital platforms to reach its customers. In this regard, Jazz has developed a microsite named “Darna Nahi Bachna Hai” (Don’t Fear, Just Be Aware), which provides all the necessary information from the Government of Pakistan and the World Health Organization (WHO). The microsite serves as a one-stop solution for customers to access accurate and reliable information about the Coronavirus.
- Information on symptoms and prevention
- Guidelines on social distancing and hygiene
- Updates on the current situation in Pakistan and worldwide
Initiatives for Customers
To promote social distancing and avoid the spread of the virus, Jazz has launched several initiatives for its customers. These include:
- No expiry for Jazz recharge, allowing customers to recharge their accounts without worrying about expiration dates
- Alternative solutions for customer support, such as the helpline, Jazz digital self-care, and Jazz WhatsApp support on 0300 3008000
Support for Business Customers
Jazz has also launched three data offers to support its business customers who are working from home due to the pandemic. These offers include:
- Increased data bundles for remote work
- Special discounts for business customers
- Dedicated support through the Jazz Business Consultants, Jazz Business Helpline (03000-160-160), and official help email ([email protected])
Digital Financial Solutions
Jazz is encouraging its customers to use its digital financial platform, JazzCash, for all regular bill payments instead of physically visiting banks and handling cash. JazzCash is currently offering a variety of Coronavirus-specific medical insurance products and hospitalization coverage plans.
Support for Customers Abroad
Due to the current travel bans and flight delays, Jazz is providing stronger internet data bundles to customers stranded abroad. This allows them to stay in touch with their loved ones during these difficult times.
Work from Home Initiative
Jazz was Pakistan’s first large service provider to implement a massive work-from-home order for all its 3000+ employees. Before this order, the company conducted large-scale internal COVID-19 awareness campaigns via emails, Workplace by Facebook, SMS, and its employee management software called PeopleHub. A awareness online session by UK’s renowned specialist virologist, Dr. Javed Fayyaz Wazir, was also organized.
Frequently Asked Questions (FAQs)
Here are some frequently asked questions about Jazz Pakistan’s initiatives to combat the Coronavirus pandemic:
- Q: How can I access the “Darna Nahi Bachna Hai” microsite?
- A: You can access the microsite by visiting the Jazz Pakistan website and clicking on the “Darna Nahi Bachna Hai” link.
- Q: What are the alternative solutions for customer support?
- A: You can contact our helpline, use Jazz digital self-care, or reach out to us through Jazz WhatsApp support on 0300 3008000.
- Q: How can I avail of the JazzCash medical insurance products and hospitalization coverage plans?
- A: You can visit the JazzCash website or contact our customer support to learn more about these products and plans.
