K-Electric, a company committed to improving customer service through the use of technology, has taken another innovative step towards moving to a paperless ecosystem.
They have introduced digital stamps for customer bills, which will allow customers to maintain digital proof of payment of KE bills. The record will be accessible from KE Live App, Website, and WhatsApp Self-Service Portal.
This step is in line with K-Electric's environmentally friendly 'Hara Qadam' initiative and its vision to give customers a seamless and improved digitally connected experience.
Paid bills for any month will display a green stamp on the top left corner indicating that all dues are cleared. If a customer is clearing their dues in installments, a blue stamp will be shown on the top left corner indicating that current payments have been received.
These stamps will be automatically updated on the bill within 24 hours of respective payments. Customers can access prior records of up to 6 months from KE's digital channels.
Moreover, these digitally stamped bills will be acceptable by other stakeholders as well where the customer needs to show proof of payment for any financial transactions.
With climate change a growing concern, it's crucial we prioritize sustainability. Our #NayaBillHaraQadam initiative aims to reduce carbon footprint & create an eco-friendly future for 🇵🇰.
— KE (@KElectricPk) March 24, 2023
Switch to e-bill today at https://t.co/zPq4NSwXz7 & take a step towards a greener tomorrow. pic.twitter.com/u22CaL3fFs
Spokesperson KE and Director Communications Imran Rana explained that they understand that conventionally, customers would keep stamped copies of their bills in files to maintain records.
Say goodbye to long queues. Simply pay your bills online and keep track of your payment proof anytime, anywhere with the KE Live App, Website, or WhatsApp. For more information, click here: https://t.co/wE6cjdf5Fb pic.twitter.com/eX6SP8T70W
— KE (@KElectricPk) March 21, 2023
However, with over 1 million digitally connected subscribers, they are seeing a significant shift towards Alternate Delivery Channels which account for an estimated 62% of their total payments. K-Electric's innovative step is a way to facilitate this transition, while also contributing positively towards the environment by encouraging paperless systems.
Since privatization, K-Electric has been investing in the network to enable the provision of safe, reliable, secure and uninterrupted power to a growing customer base across 7 geographies.
The company remains available to support customer queries 24/7 through its touch points including social media, KE Live App, WhatsApp Self Service Portal (03480000118), and call center 118.
K-Electric's digital stamps initiative is a significant step towards making the company's billing process more efficient, secure, and environmentally friendly.
By eliminating the need for paper bills and stamped copies, K-Electric is reducing its carbon footprint and contributing towards sustainable development.
Customers can access their digitally stamped bills by logging into KE Live App, visiting the KE website, or using the WhatsApp Self Service Portal. The digital record is easy to access, store, and retrieve, making it a convenient alternative to traditional paper-based billing systems.
Furthermore, the digital stamps will not only be accepted by K-Electric but also by other stakeholders where the customer needs to show proof of payment for any financial transactions. This will simplify the process of maintaining financial records and reduce the need for physical copies of bills.
K-Electric has been investing in its network to ensure that it can provide safe, reliable, and uninterrupted power to its growing customer base across 7 geographies.
The company's commitment to using technology to improve customer service has resulted in several innovative initiatives, including digital stamps for bills.
In summary, K-Electric's digital stamps initiative is a step towards a more efficient, secure, and environmentally friendly billing system.
It is an innovative way to facilitate the transition towards a paperless ecosystem, while also improving the customer experience and contributing towards sustainable development
